Pre-Ordered Items Items on pre-order will be clearly stated.
Please note that there may be possible freight or customs delays out of our control which are not entitled to a refund.
Orders will not be spilt and will have to wait for the pre-ordered item to be ready to be shipped together. If you require other items to ship before the pre-order item is ready, please make a separate purchase.

Domestic Shipping FREE Standard Shipping on all orders over $60
Standard shipping Australia wide – $8.95
Express shipping Australia wide – $12.95

All of our orders are sent via Australia Post’s Regular Service or Sendle and are made within 3 business days. Standard transit time then applies to your location from Sydney.
Estimates of delivery times are available from both the AusPost and Sendle websites. Please note that due to COVID-19, there may be some delays. Once dispatched you will receive shipping confirmation and tracking details.

We also offer an Express Courier service for orders within Australia. These orders will be sent via Australian Post’s Express Service, your order will be made and despatched within 2 business days. Transit time then applies to your location from and usually take 1-3 business days to arrive. Please note that due to COVID-19, there may be some delays. Once dispatched you will receive shipping confirmation and tracking details.
Shipping options will be provided through a number of registered courier, we reserve the right – at our discretion – to vary the shipping method used according to operational requirements. Shipping Prices are subject to change without not

International Shipping Our shipping costs depend on the country and weight of the items in your order. Please contact us for a quote.

Additional Duties and Taxes We do not collect any customs when sending our packages. Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country’s tax regulations. We have no way of calculating how much these fees would be, should they occur, and Mama Chew is not responsible for those charges. Additional duties and taxes assessed by customs are the responsibility of the customer. Mama Chew is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it. For any additional information refer to your local customs agency. Please ensure that you enter your shipping details correctly. We are unable to accept responsibility of lost order or orders delivered to the wrong person due to incorrect shipping details entered.

Lost or Damaged Items We put a lot of effort in secure packaging. However, we will replace lost or damaged items free of charge. Shipping internationally goes smoothly most of the time. Be aware that every so often items may be delayed by the shipping service or customs.